Posted: Saturday, February 3, 2018 12:34 AM
Field Representative : Reno, NV:1141
Field Operations and Panel Recruitment:USAReno, Nevada
Field Representative (Reno, NV)
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Our Field Representative position provides the opportunity to combine technical aptitude with outstanding people skills while working a non:traditional schedule including evenings and weekend hours. Field Representatives are available to take customer calls and are responsible for maintaining a designated customer base of up to 100 Nielsen Family Households
What does a Field Rep Do?
Field Reps build and maintain relationships with Nielsen families and educate Panel Members on the proper use of our equipment. Field Reps install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements : Mobile, Online, and TV.
Position requires bending and lifting television sets.
What does a Field Representative do?:
:Establish and maintain long term relationships with assigned Nielsen Family Households
:Install Nielsen measurement equipment in newly assigned Nielsen Family Households
:Drive to selected homes within a designated territory, using company:provided vehicle
:Diagnose and troubleshoot data / equipment
:Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
:Respond to calls from assigned customers and ensure equipment is maintained and operating effectively
:Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory.
:Accurately collect and report demographics and audience information using Nielsen proprietary software.
:Educate and coach Panel members on proper operation and usage of Nielsen equipment to ensure optimum performance results.
:Negotiate and maintain cooperation of Panel members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
The successful candidate will possess the following qualities:
:Able to work in non traditional schedule including evenings and weekends
:Strong technical skills which may include: previous experience with consumer electronics. software systems and networking knowledge
:Superior customer service skills and able to connect with Nielsen Family Households
:Able to work in a close team environment
:Excellent organizational/time management skills
:Minimum High School Diploma/GED with 2:5 years equivalent work experience
:Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications
:Comprehensive background check, including criminal and motor vehicle record required
:Must have a valid Driver's License and satisfactory driving record
:Technical diploma, Certificate of Completion, Associates degree or military experience is a plus
:Bilingual skills a plus
What are the Benefits?
Comprehensive benefits package effective DAY 1 of employment. We offer unlimited career and high earning potential, top:of:the:line training and other great benefits, including:
:Extensive paid sales training program :May require travel in various markets for training : lodging and transportation included
:Annual Base Salary
:Performance Based Bonus Plan
:Potential for paid overtime
:Language pay differential to thos
• Location: Reno
• Post ID: 40466032 reno