Posted: Saturday, February 3, 2018 9:58 AM
Job Description What does a Field Representative do? Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment. Field Representatives install, maintain and troubleshoot proprietary hardware and software in our sample homes to capture three screen audience measurements - Mobile, Online, and TV. What does a Field Representative do? Establish and maintain long term relationships with assigned Nielsen Families/Households Install Nielsen measurement equipment in newly assigned Nielsen Families/Households Drive to selected homes within a designated territory, using company-provided vehicle Identify problems and troubleshoot data/equipment Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory Accurately collect and report demographics and audience information using Nielsen proprietary software Educate and coach Panel Members on proper operation and usage of Nielsen equipment Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others QUALIFICATIONS The successful candidate will possess the following qualities: Position requires bending and lifting television sets. Must be Bilingual in English/Spanish Ability to work in non-traditional schedule, including evenings and weekends Strong technical skills which may include: previous experience with consumer electronics. software systems and networking knowledge Superior customer service skills and ability to connect with Nielsen Families Ability to work in a team environment Excellent organizational/time management skills Minimum High School Diploma/GED with 2-5 years equivalent work experience Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications Comprehensive background check, including criminal and motor vehicle record required Must have a valid Driver’s License and satisfactory driving record Preferred Qualifications: Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus Bilingual language skills are a plus What are the Benefits? Comprehensive benefits package effective DAY 1 of employment. We offer unlimited career and high earning potential, top-of-the-line training and other great benefits, including: Extensive paid training program; May require travel in various markets for training – lodging and transportation included Competitive compensation Annual Base Salary Performance Based Bonus Plan Potential for paid overtime Language pay differential to those who qualify Company car, including insurance, gas, and maintenance (save as much as $8,000 per year) Tablet, home printer, and cell phone (monthly talk and data service provided) 401(k) Plan with company match Tuition reimbursement Paid time off including: 3 weeks paid time off in the first year 10 sick days per year Maternity and Paternity leave Company Description Who is Nielsen? We are known for our work in TV and Radio Ratings. Founded in 1923, Nielsen is the global authority on the consumer. We study consumers in more than 100 countries to give a complete view of trends and habits worldwide on what people watch, listen to and buy! Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
• Location: Reno
• Post ID: 40523307 reno