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Posted: Monday, November 6, 2017 3:56 AM

Job DescriptionWe are looking for a highly-skilled Managed Services Technician to be a critical part of our Service Team and join our mission of revolutionizing Healthcare Information Technology. The ideal candidate is a self-starting and flexible individual, willing to be both hands-on and innovative, interested in advancing a career within a growing company. We're interested in strong leadership qualities and a desire to serve in the role of Team Lead.If you're powered by providing exceptional customer service and able to walk the talk that excellent service is vital to our success, this is the opportunity for you. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person who exceeds expectations and appreciates a relaxed environment and awesome coworkers, come talk to us.GENERAL SUMMARY:A Managed Services Technician will have designated clients that they work with on a regular basis in helping the customer achieve and maintain their IT infrastructure needs. A Technician will typically be working at a customer site and is responsible for working closely with clients and cross functional True North support teams to manage and maintain the local and wide area network technology used by our clients. This position involves using both technology and business skills in support of our client’s networks. The position requires network administration skills, in-depth workstation knowledge and management for both Windows and Mac operating systems, attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally present ideas to all levels of the corporate structure. She/He is responsible for analysis and alignment of customer IT infrastructures with True North defined best practices. This person represents the front line of True North’s service arm, is fanatical about excellent customer service and is passionate about solving business problems with technology. Strong Networking skills (CCNA level), Citrix, and Healthcare IT (EMR) experience preferred.Essential Duties and Responsibilities:Develop and maintain technical knowledge of assigned client environmentsPerform regular, proactive service implementing best practices and standardsMinimize reactive issues through understanding and accurately applying existing proactive servicesDrive the technical relationship with assigned clientsProvide remote support when not engaged in on-site appointmentsManage and maintain Up-To-Date Client DocumentationProven Leadership qualities and desire to serve as Team LeadAdditional Duties and Responsibilities:Improve customer service, perception, and satisfactionCollaborate with vCIO, Client Account Management, and Service Team to ensure excellent customer serviceEscalate service issues that cannot be completed within agreed service levelsBusiness awareness: specific knowledge of the customer and how IT relates to their business strategy and goalsDevelop in‐depth knowledge of the service catalog and how it relates to customer needsDocument internal processes and procedures related to duties and responsibilitiesResponsible for diligently entering all time and expenses in the ticketing system as they occurWork through a daily schedule that has been establishedTrouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.Trouble-shooting multi-site Active Directory 2003/2008/2012 environments.Trouble-shooting Microsoft Exchange 2007/2010/O365 environments.Workstation management and troubleshooting.Understand processes in True North’s PSA solution by completing assigned training materials.Enter all work as service tickets into True North PSA solution.Review IT publications and online materials to remain up‐to‐date with current and future technologies emerging in the industryKnowledge, Skills, and/or Abilities Required:Professional IT Certifications, such as: MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, CCNP, CCIE, or VMware VCPExceptional Communication skillsExcellent Trouble shooting skillsAbility to adapt to changes quicklyUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf‐motivated with the ability to work in a fast moving environmentThe willingness to generate and maintain clear technical documentation and recordsThe ability to lift 50+ poundsThe capacity to learn existing and emerging technologiesThe ability to provide technical support and problem resolution for unfamiliar software and hardwareTyping speed of 50 words per minute or higherFamiliarity with ticketing systems or professional service automation toolsA reliable vehicle to travel locally to client sitesAbility to pass periodic mandatory drug testing and background checksProfessional appearance and behavior (appropriate dress, punctuality, tactfulness, etc.)


• Location: Reno

• Post ID: 36971367 reno is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017