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Posted: Friday, February 2, 2018 2:20 PM

Thank you for your interest in Truckee Meadows Community College. Once you start the application process you will not be able to save your work. Please ensure you have everything available to complete your application before you begin. Required documents to apply for the position are listed below in the posting. If you need assistance or have questions regarding the application process, please contact Human Resources at (775) 673-7168 or humanresources@tmcc.edu. Job Description The Information Technology Associate possesses excellent customer service skills to master written, verbal/phone, and walk-in customer needs. The successful candidate understands students and faculty/staff requests in a higher education environment and is able to help customers of all possible technical levels and skill sets. Experience in a Student Information System such as PeopleSoft, a Human Capital Management Systems such as Workday and a Helpdesk Ticketing system is required. Minimum Qualifications: 1. Associate's Degree from an accredited institution. 2. Two years of experience in an IT Customer Service environment. Preferred Qualifications: 1. Experience in a higher education environment 2. Working knowledge of Workday and Okta Responsibilities: Candidates must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds. 1. This position is the first point of contact with the Information Technology department. The successful candidate must have the ability to work with students, faculty and staff with varying levels of technical knowledge and abilities, take customer calls in a professional, friendly manner and has ability to solve issues for walk-in clients. 2. Utilize a ticketing system to document all service calls; familiarity with integrated communication systems desired; follow through and provide quality assurance for closed tickets 3. Use remote access tools to log into TMCC and customer computers to fix problems over the phone 4. Utilized remote installation tools to install software and apply pushes; familiarity with a Desktop Management System such as Quest KACE is preferred 5. Ability to use various software tools for password resets or other confidential tasks as required, while enforcing institutional guidelines and regulations 6. Familiarity with a Human Capital Management system such as Workday is required as this position provides training and troubleshooting over the phone or in person. This includes familiarity with access to the OKTA environment to ensure users are able to login to Workday. 7. Comply with published college policies and procedures. 8. Other duties as assigned. 9. Perform all assigned duties in a manner that serves the best interests of students and is consistent with standards, mission and goals of Truckee Meadows Community College. Salary Information: Minimum salary $38,290, placement is dependent on education and experience. Exempt Yes Full-Time Equivalent 100.0% Required Attachment(s) In the Resume and Cover Letter section of the application each of the following must be attached. Cover Letter Resume Contact information for three professional references Applications will not be accepted on the closing date listed in this announcement. Applications must be complete and submitted prior to the date listed. Posting Close Date 03/6/2018 Note to Applicant Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials. All documents, including unofficial transcripts for academic positions, must be received on or before the closing date posted on the job announcements. Incomplete or late applications will not be considered. This position may require that a criminal background check be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks. Schedules are subject to change based on organizational needs.

For more details: https://jobs-search.org/administration/information-technology-associate-wanted-in-reno_i18622

Company: Truckee Meadows Community College
Email: humanresources@tmcc.edu

• Location: Reno

• Post ID: 40489062 reno
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